Cancellation Policy

At Fiji Tours Transfers, we recognize that travel plans may change unexpectedly. To maintain a fair and transparent system for all our guests, we have established the following Cancellation and Refund Policy.

We recommend reviewing your booking details carefully before confirming your reservation. If you need to make changes or cancel your booking, please reach out to our support team as early as possible. Based on the timing and circumstances, options such as rescheduling or partial refunds may be available. Our goal is to ensure a smooth and stress-free experience, even when plans don’t go as expected.

1. Cancellation Timeframe

• Cancellations requested at least 48 hours prior to the scheduled tour will qualify for a full refund.
• Cancellations made within 48 hours of the tour departure are non-refundable.
• For multi-day tours or group reservations, separate cancellation terms may apply. Please refer to your booking confirmation for specific conditions.

2. Cancellation Process

To cancel your booking, please contact our customer support team using the contact details provided on our website.

When submitting your request, include the following information:

• Booking reference number
• Tour name and scheduled date
• Name and contact details used at the time of booking

Our team will review your request, confirm the cancellation, and assist you with any applicable refund procedures.

3. Refund Guidelines

• Eligible refunds will be processed within 14 business days.
• Refunds will be issued using the original payment method.
• No refunds will be granted for late cancellations or failure to attend the tour.

4. No-Show Policy

If a guest does not arrive for the scheduled tour without prior notice, it will be treated as a no-show, and no refund will be provided.

5. Changes or Cancellations by Fiji Tours Transfers

Fiji Tours Transfers reserves the right to modify, postpone, or cancel tours due to circumstances beyond our control, including:

• Severe weather conditions
• Natural events or emergencies
• Operational requirements or low booking numbers

In such situations, guests will be offered the choice to reschedule the tour or receive a full refund.

6. Weather-Related Changes

If a tour cannot proceed due to unfavorable weather, we will attempt to arrange an alternative date for your experience. If rescheduling is not feasible, a full refund will be issued.

7. Group Bookings

Group, corporate, or large-scale bookings may be subject to different cancellation terms depending on the size and type of reservation. Please review your group agreement or contact our team for detailed information.

8. Policy Revisions

Fiji Tours Transfers may update or modify this Cancellation Policy at any time. Any changes will become effective immediately once published on this page.

9. Contact Details

For assistance with cancellations, refunds, or any related inquiries, please contact our support team:

📧 Email: in**@***********rs.com
📞 Phone: +61 478 886 145